We strive to ensure your utmost satisfaction with your purchases. We understand that sometimes situations may arise where returns, exchanges, cancellations, or refunds are necessary. To provide clarity and transparency, we have outlined our policies below:
Return and Exchange Policy:
- Returns and exchanges are accepted within 30 days from the date of delivery.
- The item must be unused, in its original packaging, and in the same condition as when received.
- Certain items such as perishable goods, personalized products, or items explicitly marked as non-returnable may not be eligible for return or exchange.
- To initiate a return or exchange, please contact our customer support team within the specified timeframe.
- You may be required to provide relevant details, such as your order number, item description, and reason for return or exchange.
- Our customer support team will guide you through the process and provide instructions on returning the item or arranging for an exchange.
3. Return Shipping:
- Unless the return is due to our error, the customer is responsible for the shipping costs associated with returning the item.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of returned items.
4. Refunds and Store Credit:
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, refunds will be issued to the original payment method used during the purchase.
- In cases where an exchange is requested, the new item will be shipped after the return is processed.
- If a refund is not applicable, we may offer store credit as an alternative.
1. Order Cancellation:
- If you wish to cancel an order, please contact our customer support team as soon as possible.
- We will make every effort to accommodate your request, but please note that if the order has already been processed or shipped, cancellation may not be possible.
2. Refunds for Canceled Orders:
- If an order is successfully canceled before processing or shipment, a full refund will be issued.
- If cancellation is requested after the order has been processed or shipped, our return and refund policy will apply.
- Refunds may be issued in the following circumstances:
- Faulty or defective items
- Non-delivery of items (subject to investigation)
- Order cancellation before processing or shipment
- Other exceptional cases deemed eligible by our customer support team
2. Refund Process:
- To request a refund, please contact our customer support team and provide the necessary information.
- Our team will review your request and, if approved, initiate the refund process.
- Refunds will be issued to the original payment method used during the purchase, unless otherwise specified.
Please note that these policies are subject to change and may vary depending on the specific circumstances. We recommend reviewing our policies periodically for any updates.
If you have any further questions or concerns, please feel free to reach out to our customer support team. We are here to assist you and ensure a seamless shopping experience.